Student Support

• Double-check your email and password
• Use the “Forgot Password” link to reset access
• Make sure you’re using the correct email address you registered with

If you’re still having issues, please fill out the form on the Contact Us page and we will assist you as soon as possible.

Your dashboard shows your current stage.

OnlineRPL follows a step-by-step structure:

1. Enrolment & ID Verification

2. Employment History

3. Referee Testimonial

4. Evidence Portfolio

5. Statutory Declaration

6. Certificate Release

Complete each section in order to move forward.

Upload clear, relevant proof of your real work experience, such as:

• Photos or videos of your work
• Licences and tickets
• Contracts or invoices
• Work site documentation
• Supervisor or employer confirmation

Tip: Clear photos and detailed uploads help speed up your assessment.

Ask your referee to:

• Check their spam/junk folder
• Confirm you entered the correct email
• Ensure their inbox is not full

You can re-send the referee request from your dashboard.

OnlineRPL uses staged payments.

You will only be asked to pay when you are ready to unlock the next stage of your qualification.

We securely process payments using Stripe, a globally trusted payment gateway.

• No subscriptions
• No automatic charges
• No hidden fees
• No credit card details stored on our system

Each payment requires your confirmation before processing.

Your payment information is securely handled through Stripe’s encrypted system.

• All sections are complete
• Your evidence is approved
• Final payment is made

Your certificate will be issued through our partnered RTO.

You will be notified once it is ready.

Yes.

OnlineRPL uses encrypted systems to protect your documents and personal information.

We do not store your credit card details.

If you require further assistance, please complete the form on the Contact Us page or submit your concern through the Complaint Form.

Our team will review your request and respond as soon as possible.