icon TABLE OF CONTENTS
  1. 1. Introduction
  2. 2. Our Service
  3. 3. Payment Policy
  4. 4. Refund Policy
  5. 5. Timeframes
  6. 6. Regulatory Changes
  7. 7. Additional Costs
  8. 8. Complaints & Appeals
  9. 9. Limitation of Liability & Governing Law
  10. 10. Contact Us

1. Introduction

  1. These Terms & Conditions (“Terms”) govern your access to and use of the OnlineRPL website and services (“Service”). “We,” “us” and “our” refer to OnlineRPL Pty Ltd (ABN 12 345 678 901), and “you” or “your” refers to any user of our Site or Service.
  2. By accessing or using the Site or Service, you agree to be bound by these Terms. If you do not agree, do not access or use our Site or Service.
  3. We may amend these Terms at any time by posting the revised version on our Site. It is your responsibility to review the Terms periodically. Your continued use after changes are posted constitutes acceptance of those changes.
  4. These Terms apply to all users of the Site, including, without limitation, students, tradies, employers, partner RTOs, consultants and content contributors.

2. Our Service

  1. OnlineRPL is an education facilitator connecting you with nationally recognised training via our partner Registered Training Organisations (“RTOs”).
  2. We are not an RTO. We do not issue qualifications. Instead, we:
    • Provide a Free Skills Assessment to determine your eligibility for RPL.
    • Guide you through our Online Application form.
    • Assist you in compiling and submitting your Evidence Portfolio.
    • Submit your complete application and evidence to the partner RTO for assessment.
    • Enable access to platform features: Enrolment, LLN Quiz, Referee Testimonial, Employment History, Evidence Portfolio, Statutory Declaration and Certification.
  3. To engage our Service you must:
    1. Complete the Online Application form in full; and
    2. Pay the specified Service Fee in accordance with Section 3.

3. Payment Policy

  1. The Service Fee is payable in full before we commence our Service.
  2. We accept payment by:
    • Credit or debit card;
    • PayPal;
    • Direct bank transfer;
    • Any other method displayed on the Site.
  3. At our discretion, we may accept a deposit to begin work. If you choose direct debit, you agree that your arrangement can only be varied or cancelled in accordance with the terms of your financial institution and applicable law.
  4. You are responsible for all third-party fees and transaction charges arising from your chosen payment method.
  5. We reserve the right to suspend or terminate your access to the Site and Service if any fees are outstanding.

4. Refund Policy

  1. You may be entitled to a full refund of the Service Fee under Australian Consumer Law if:
    • Your partner RTO refuses your application for enrolment;
    • Your partner RTO is unable to deliver the course for which you applied;
    • We cancel the Service before it begins.
  2. Partial refunds may be granted, at our discretion, if you withdraw your application in writing before submission to the RTO, less any non-refundable administration fee.
  3. All refund requests must be submitted in writing to refunds@onlinerpl.edu.au within 21 days of the event giving rise to the request.
  4. Approved refunds will be processed via your original payment method within 10 business days.

5. Timeframes

  1. You must submit all required documentation and evidence within six (6) weeks of our notification that your application is accepted.
  2. Requests for an extension must be emailed to compliance@onlinerpl.edu.au. Approval of extensions and any associated fees are at our discretion.
  3. Our partner RTO will assess your application within four (4) weeks of receiving your complete submission. We will notify you of the outcome by email.
  4. Upon successful assessment, your digital certificate will be issued by the RTO and made available via the Site within 14 days.

6. Regulatory Changes

  1. Occasionally, changes to training package requirements, licensing or RTO policies may occur. We will notify you of any such changes that affect your application.
  2. If new requirements necessitate additional evidence, fees or processes, we will provide you with written instructions. Failure to comply may delay or terminate your application.

7. Additional Costs

  1. Hard-copy certificates mailed to your nominated address incur postage and handling fees, as displayed on the Site.
  2. Rescheduling an in-person skills assessment with an RTO less than 48 hours before the appointment may incur a rebooking fee of $200.
  3. Any fees for retrieval of archived records or academic transcripts will be charged at our published rates.

8. Complaints & Appeals

  1. To appeal a decision by our partner RTO or by OnlineRPL, email complaints@onlinerpl.edu.au within 20 days of the decision.
  2. We will acknowledge receipt of your appeal within 5 business days and aim to resolve it within 30 days.
  3. If you remain dissatisfied, you may refer the matter to the relevant state or national training authority.

9. Limitation of Liability & Governing Law

  1. OnlineRPL does not guarantee any particular outcome; all final assessments and qualifications are at the sole discretion of the partner RTO.
  2. To the extent permitted by law, our liability for any loss or damage arising from the use of our Service is limited to the Service Fees you have paid.
  3. These Terms are governed by the laws of New South Wales, Australia, and any dispute will be subject to the courts of that State.

10. Contact Us

OnlineRPL Pty Ltd
Level 5, 123 Example Street, Sydney NSW 2000
Phone: 1800 123 456
Email: info@onlinerpl.edu.au